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Desktop Uploads

Updated

📌 Overview

Desktop Import lets you upload photos and videos directly from your computer into your client portal, so you can use them as reviews on your website.

💡 When Might You Want to Use This?

  • You have photo or video content saved locally that you'd like to use as a review.
  • You want to add content that wasn't sourced from a connected social account.

🪜 Step-by-Step Instructions

 

1. Access Desktop Import

  1. In the left-hand panel, click the Asset Gallery tab.
  2. Click Desktop Import.

This opens the Import from Desktop screen, where you can upload photos and videos from your computer.

The first time you visit this screen, you'll see a message letting you know no assets have been uploaded yet.

 

2. Upload an Asset

  1. Click Import from Desktop in the top-right corner.
  2. In the Upload Asset window that appears, either drag and drop a file into the box, or click Browse Files to open your computer's file browser.
  3. Select the file you'd like to upload and click Open.

File requirements:

  • Maximum file size: 500 MB
  • Accepted video formats: MP4, MOV, AVI
  • Accepted image formats: JPEG, JPG, PNG, HEIC

Once the upload finishes, you'll see the new asset appear on the main screen.

 

3. Tag and Finish the Asset

Click into the newly uploaded asset to:

  • Tag the product
  • Select a creator
  • Assign it to a playlist
  • Add a written review (optional)

 

4. Delete an Asset

  1. Click Select in the top-right corner.
  2. Choose one or more assets you'd like to remove.
  3. Click Delete in the top-right corner.

A confirmation message will appear letting you know your asset has been successfully deleted.

 

🛠️ Troubleshooting

My file won't upload

  • Confirm the file is under 500 MB and in an accepted format (.mp4, .mov, or .avi for video; .jpeg, .jpg, .png, or .heic for images).

My file is failing to upload for no clear reason

  • Check the file name and extension. The file extension (e.g. .mp4) must be lowercase — .MP4 will not work — and the file name should only contain the following characters: a-z, A-Z, 0-9, - (hyphen), _ (underscore), and . (period).

I don't see my asset after uploading

  • Give the upload a moment to finish processing, then refresh the Desktop Import screen.

I accidentally deleted the wrong asset

  • Deletions are confirmed immediately and can't be undone from this screen. You'll need to re-upload the asset if it's still available on your computer.

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